Can I order during this time?
Our online store remains open and fully functional. We are continuing to work closely with our courier provider to ensure strict hygiene procedures are in place. We have also heightened our in-house dispatch procedure to ensure all items are safely packed and sealed.
How is shipping and delivery affected?
UK: Orders are processed within 3 working days. Due to disruptions on courier services, we are currently unable to provide our free Standard Untracked shipping. However, all orders over £50 will receive our Express Tracked shipping for free.
We hope for your understanding that delivery times may extend beyond the shipping schedule.
Rest of world: all international orders will be processed within 24 hours.
What safety precautions are in place?
Orders are processed and dispatched by Mia, our dispatch manager who is working from her temporary home studio #WFH. Her precautionary measures include social distancing, regular cleaning and protective equipment when preparing orders. The health and well-being of our staff is of utmost importance to us, hence all our craftsmen, support team and admin staff are all part of the #WFH club.
Returns and faulty products
We are accepting returns as per normal returns policy. Our online support team are always here to help you in anyway possible.
Where to from here?
These are unprecedented times. As with all small businesses we will depend on our loyal customers in the coming weeks. We cannot thank you enough for all your support over the past 8 years and into the future. We love when you guys vibe with what we do and it gives us the greatest sense of motivation and strength to keep pushing forward. We will get through this together!