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COVID-19 Updates

Please note: due to the COVID-19 outbreak, please expect delays to delivery. Please read a message from our label's founder here.

For more information please refer to our COVID-19 FAQ.

Shipping Costs

United Kingdom
Express Tracked Shipping (orders < £50)
3 – 7 Working Days
£8 GBP
Express Tracked Shipping (orders > £50)
3 – 7 Working Days
Standard Shipping (orders > £30)
10 – 25 Working Days
Untracked Shipping
Currently Not Available

For standard free shipping: during November – January, there can be delays of up to 10 working days. Total is: 35 working days.

Due to the impact of COVID-19, we are unable to provide our free untracked shipping as a result of disruptions to courier services.

Rest of World
Express Tracked Shipping (orders < £80)
5 – 10 Working Days
£10 GBP
Express Tracked Shipping (orders > £80)
5 – 10 Working Days

If you have any enquiries as to whether we ship to your country, please email us at:

We are currently not shipping via untracked courier due to the COVID-19 impact.

The guide to these delivery times are an estimate only and can vary depending on which part of the world you are shipping the items to.

Shipping can differ if the parcel is sent to a rural area.

Pinch & Fold cannot be responsible for delays caused by customers clearance, local duties and taxes.

If your parcel is not delivered to you within the time frame, please email us at: We will be more than happy to help!

Pinch & Fold will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery center causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.

Ordering Process

If you have any problems with processing or placing an order online, please do not hesitate to contact us. We will be able to help and assist you with getting the product out to you!

Our orders take 1-3 working days for processing. The orders will be shipped following processing of orders.

Multiple items purchased in a single order will be packed together to minimise waste and for ease of shipping. Requests for individually wrapped items will incur extra cost.

International Duties & Taxes

You may be liable for duties and taxes if your order is over the tax free threshold. If you are located outside of the UK, please check with your local customs office to find out about your liable duties.

Dispatch Studio

We are a design label based in the UK. Our designers collaborate with our production studio in New Zealand where orders are dispatched.

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