Please note: due to the COVID-19 outbreak, please expect slight delays to delivery. Please read a message from our label's founder here.

Ordering Process

If you have any problems with processing or placing an order online, please do not hesitate to contact us. We will be able to help and assist you with getting the product out to you!

Our orders take 1- 2 working days for processing. The orders will be shipped following processing of orders.

United Kingdom

Free Shipping

All orders placed online at within the UK will receive Free Untracked courier shipping (5-10 working days). Offer is subject to change without notice and is available while stock lasts. (Note: Please allow up to 3 extra working days for delivery during Christmas season)


International Shipping

Three options are provided on all orders placed online at internationally. Standard untracked shipping (5-20 working days), standard tracked shipping (5-10 working days) and express tracked shipping (5-7 days). If you have any enquiries as to whether we ship to your country, please email us at:


Destination Rate (NZD) Delivery Times (Working Days)
United Kingdom Free (untracked) 5-10 working days
United Kingdom (Tracked) 15 GBP 3-5 working days
Rest of world $3 GBP (untracked) 5-20 working days
Rest of world $20 GBP (tracked) 2-7 working days


The guide to these delivery times are an estimate only and can vary depending on which part of the world you are shipping the items to.
Shipping can differ if the parcel is sent to a rural area.

Pinch and fold cannot be responsible for delays caused by customers clearance, local duties and taxes.

If your parcel is not delivered to you within the time frame, please email us at: We will be more than happy to help!

Pinch and fold will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery center causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.

International Duties & Taxes

You may be liable for duties and taxes if your order is over the tax free threshold. No biggie, as most of our jewellery are under this limit and so no charges will be payable. If you want to make absolutely sure, you can find this information from your local customs office.