Please note: due to the COVID-19 outbreak, please expect delays to delivery. Please read a message from our label's founder here.

For more information please refer to our COVID-10 FAQs.

Ordering Process

If you have any problems with processing or placing an order online, please do not hesitate to contact us. We will be able to help and assist you with getting the product out to you!

Our orders take 1-3 working days for processing. The orders will be shipped following processing of orders.

United Kingdom

Free Shipping

All orders over £50 pounds will receive free Express Tracked shipping.

Due to the impact of COVID-19, we are unable to provide our free Standard Untracked shipping as a result of disruptions to courier services.

 

International Shipping

Two options are provided on all orders placed online at www.pinchandfold.co.uk internationally. Standard untracked shipping and express tracked shipping. If you have any enquiries as to whether we ship to your country, please email us at: hello@pinchandfold.co.uk

We are currently not shipping via untracked courier for international orders due to the COVID-19 impact.

 

Destination Rate (GBP) Delivery Times (Working Days)
United Kingdom £8 GBP (express tracked) 3-7 working days
United Kingdom (Orders Over £50) Free (express tracked) 3-7 working days
United Kingdom (Orders Over £30) Free (standard) 10-20 working days
United Kingdom Free (untracked) Currently unavailable
5-10 working days
Rest of world  £10 GBP (express tracked) 5-10 working days
Rest of world (Orders Over £80) Free (express tracked) 5-10 working days

 

The guide to these delivery times are an estimate only and can vary depending on which part of the world you are shipping the items to.

Shipping can differ if the parcel is sent to a rural area.

Pinch and fold cannot be responsible for delays caused by customers clearance, local duties and taxes.

If your parcel is not delivered to you within the time frame, please email us at: hello@pinchandfold.co.uk. We will be more than happy to help!

Pinch and fold will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery center causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.

International Duties & Taxes

You may be liable for duties and taxes if your order is over the tax free threshold. No biggie, as most of our jewellery are under this limit and so no charges will be payable. If you want to make absolutely sure, you can find this information from your local customs office.

Dispatch Studio

We are a design label based in the UK. Our designers collaborate with our production studio in New Zealand where orders are dispatched.