The security and privacy of your personal information is of utmost importance to us at Pinch & Fold. Our website uses standard security protocol Secure Sockets Layer (SSL) to store and process your personal and credit card information. 

 

Customer Information

Please be assured that all information you share with us is private and confidential. We will never share, rent or sell your personal information.

Pinch & Fold may use the information you provided to inform you of new products and services via email. If you prefer not to receive these emails, please click unsubscribe from the bottom of any email you receive from us.

 

What Information We Collect

We ask for your name, telephone number, home address, delivery address, email address and credit card and other payment details when you purchase Items from the website. We will also ask for this information when you register a Pinch & Fold Account. We may ask for your details when you purchase or return Items from our website such as your name, email address, postal address and signature. We will generate an order number which will be linked to your details when you place an order on our website.

You may also give us information about you when you fill in forms on the website, or on Third Party Platforms or when you correspond with us on the Social Media for example when you register to subscribe to our newsletters and emails, competitions and other promotions, when you complete forms to receive particular offers or when you participate in our Social Media activities or surveys. In such circumstances you may provide additional information about you such as your photograph and other images and identifying information, your interests and hobbies, details of your Social Media accounts, posts and preferences.

You may also give us information about you when you submit reviews, profiles, images, videos, instructions, comments, feedback, ideas, suggestions or other information or materials via the website or the Social Media, whether relating to our website, Third Party Platform, products, promotions or other matters upon which you wish to comment 

We may also automatically collect information about you such as the Internet protocol (IP) address used to connect your computer or mobile phone to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We may also collect information about your visit, including without limitation to the number of visits, the full Uniform Resource Locators (URL) clickstream to, through and from the Sites (including date and time), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

  

We Use Data Collected In The Following Ways

To carry out our obligations arising from any contracts entered into between you and us for example to process your Order, to enter you into a competition or other promotion (where requested) or to provide you with the information, products and services that you request from us. This may require disclosure to third parties for example card processing agencies, banks, shipping providers and carriers, fraud protection agencies and suppliers of gifts and prizes for our competitions, prize draws and other promotions;

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and to notify you of our offers and promotions by email and social media;

To administer and operate the website and the Social Media and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To notify you about changes to the website, your Order, our terms and conditions and our service;

To ensure that content from on the website is presented in the most effective manner for you and for your computer or other device;

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

To make suggestions and recommendations to you and other users of the website about goods or services that may interest you or them.

 

Payment Gateway

All orders are processed through a secure checkout system with eWay that encodes and protects sensitive information such as credit card number when it passes through the internet.

For more information regarding eWay's privacy policy click here.

 

Cookies

Our website uses 'cookies' which are small data identifiers placed on your device to store information. This helps us to create a more personal experience for our shoppers such as remembering your shopping cart across your different devices and providing a more tailored advertising to your preferences.

You are able to disable and delete cookies from your browser, but doing so may detract your enjoyment and functionality of our website. For more information on the cookies we use see our Cookie Policy here.

 

Email Communication

We send our customers emails throughout the purchasing process and other newsletter emails advising new products, sales and/or other information we think are of interest to our customers. If you wish to stop receiving emails, please click unsubscribe at the bottom of any Pinch & Fold email.

 

Disclosure Of Information

We will not disclose your personal and sensitive information to third parities for payment, profit or advantage. However, we may share your information with selected third parties for purposes that are reasonably related to our business including:

1. technology service providers such as ISP

2. couriers such as PBT, DHL and Courierpost

3. analytics and search engine providers that assist us in the improvement and optimisation of the Sites and the Social Media

4. advertisers that require data to tailor and serve adverts that is relevant to you and others.

5. market research and promotions management agencies to help improve the Sites and Social Media, and the services we offer to you.

6. to provide a service you wish to use

 

Your Rights 

You have the right to access information held about you. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

You also have the right to ask us not to process your personal data for marketing purposes.

You also have the right to request that we delete your data, or stop processing it or collecting it, in some circumstances

To exercise your rights above please contact us at hello@pinchandfold.co.uk